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About Us Reiversonline.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@reiversonline.com

Terms and conditions: The following Terms and Conditions apply to any and every part of the Reiversonline web site and by visiting this site you are agreeing to the following:

1. Price & Payment Terms

1. 1 The prices displayed include VAT at the current rate.

1. 2 We reserve the right to adjust the price before delivery to reflect any unforseen cost increases.

1. 3 Payment of goods constitutes acceptance of our Terms and Conditions as outlined in this document.

1. 4 Goods remain the property of Reivers Wholesale Ltd until payment is received in full.

2. Delivery: Please check carefully that you only sign for the number of boxes actually delivered.

2.1 All items will be despatched within 1 working day of payment clearing. You will be informed if there is going to be a delay in your items being despatched.

2. 2 If you refuse to accept the delivery of your goods or are out when it has been arranged with you that you will be in we may charge you for the cost of the re-delivery.

2. 3 If you accept delivery of a damaged box we cannot be held responsible for any damage to what is inside if the goods are signed for.

2. 4 Acceptance of delivery constitutes acceptance of our Terms and Conditions as outlined.

2. 5 Large and heavy orders will require a signature of delivery by the courier. If no one is available a card will be left. If the parcel is returned to us you will have to pay for the parcel to be redelivered as well as the intial delivery cost.

3. Refunds:

3. 1 If you wish to return items to us you must give us written notice within 7 days of receipt.

3. 2 All returns must be sent at your cost in their original packaging and condition within 7 days.

3. 3 Payment for returned goods will be credited to you within 30 days of receipt.

3. 4 Special order goods made to your specifications are exempt and will not be refunded.

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else outside the UK place your order and your credit card company will convert the transaction to US Dollars or your own currency. We need you to contact us so that we can give you an estimate for carriage costs.

We accept Visa and Mastercard and Debit cards. We do not charge for any item until it is ready to ship. Back ordered items are not charged for until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Shipping And Handling Every effort is taken to keep shipping & handling costs to a minimum.However certain goods will have to be shipped via a carrier.Current cost is £7-50 GBP.This is due to the nature of the goods and the weight of the parcel.Goods that fall into this catagory are Oils, Batteries,Heavy Security products,Sprocket kits and the like.

If you purchase a product that falls into this catagory then the £7-50 GBP will automatically be charged.

If you are ordering from outside the UK then you must contact us to arrange an estimate for carriage costs. We will then try to get the most economic but secure method of getting your package to you.

Delivery Schedule We deliver your order right away providing items are in stock. We will normally send your order to you in <10> business days . International orders are generally received in under <14 > days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer which is held in a secure office only accesible by trusted staff. They are not held in clear text on any web site.
Guarantee We guarantee to do our best to supply goods to your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us on info@reiversonline.com alternatively, you can call on International +44 016973 43240 phone without first zero or write to us at PO Box 255, Carlisle, Cumbria, CA5 6YD United Kingdom
Privacy Policy Reiversonline.com do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Returns Policy We will arrange the return of products with our customers in the event of a fault. Helmets cannot be exchanged if you have ordered the wrong size. We ask our customers to contact us to arrange returns and pay for the return until the fault is proven.
Remittance Terms Credit card with order or goods cannot be sent.